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Common Invitation Issues

Things occasionally go wrong with invitations. Here are the most common problems and how to fix them.

"I didn't receive the invitation email"​

Check these first:

  • Spam or junk folder — invite emails sometimes end up there
  • Promotions tab (in Gmail)
  • Confirm the email address on their profile is correct

If the address is wrong:
Update the email on their profile and send a new invitation.

If the address is correct and nothing arrived:
Click Resend invitation from their profile. If it still doesn't arrive after a few minutes, contact your workspace admin.

Invitation links are valid for 7 days. After that, the link is dead.

Fix: Resend the invitation from their profile. A new 7-day link is generated.

A few reasons this can happen:

  • The link was already used (each link works once)
  • The link was revoked by an admin
  • The link expired

Fix: Ask the admin to resend the invitation.

"The person accepted but their status hasn't updated"​

Try refreshing the People list. Status updates happen in real time, but a browser refresh can resolve display lag.

If the problem persists, ask them to confirm they completed the account setup step — sometimes people click the link but don't finish creating their password.

"I sent the invite to the wrong person"​

Revoke the invitation immediately:

  1. Open the person's profile
  2. Click Revoke invitation

The link is invalidated. No one can use it to join your workspace.

Then correct the email on the profile and send a fresh invitation to the right person.

warning

Revoke incorrect invitations quickly. Until revoked, anyone with that link could accept and join your workspace.

"Can I invite someone to multiple workspaces?"​

Yes. Workloom accounts are not tied to a single workspace. A person can be a member of multiple workspaces using the same email address. Each workspace sends its own invitation.